Boateng Homes | Members of The Property Ombudsman Scheme & Why You Should Choose Them.

Boateng Homes are members of The Property Of Ombudsman Scheme, which means that their clients are fully protected from any discrepancies that may arise. They are highly credible because to join The Property Of Ombudmans Scheme (TPOS), you have to meet the high standards set by TPOS. Here is Why You should Choose Boateng Homes as the agency to manage your property:

Why should you choose a letting agent who is a member of the TPO Scheme?

Member agents must follow the The Property Ombudsman Letting Code of Practice. This sets out the framework within which member agents must operate and the standards of service they must provide for both tenants and landlords.

The Code is compulsory and is rigorously applied in our complaints handling.

The agent is required and has agreed to have Professional Indemnity Insurance to ensure that any compensation awarded to you can be paid.

The agent is required and has agreed to have an in-house complaints system with written procedures; inform you how to refer any unresolved disputes to the Ombudsman and co-operate with any investigation by the Ombudsman.

The agent agrees to pay compensation, in full and final settlement of the complaint, if this is awarded by the Ombudsman and is accepted by you as the complainant. This award must be paid promptly. The maximum that the Ombudsman can award is £25,000.

In the rare case that an agent fails repeatedly to follow the rules of the scheme, the agent can be reprimanded or expelled from the TPO Scheme

What can tenants and landlords expect from the TPO Scheme member agent?

The TPO Letting Code of Practice requires agents to meet all their legal obligations when acting as letting agents, but it goes above and beyond that by requiring the agents to adopt and follow ‘best practice’. This includes:


Duty of care. A letting agent must always work in the best interests of the client, that is to say the person who is paying for the letting agency services (usually the landlord). But the agent must also always treat fairly, and with courtesy, all those involved in the proposed renting or letting. If the agent or one of its staff has any personal or business interest in the property, the landlord must be told.

Impartiality. An agent must make sure that no tenants or landlords are disadvantaged because they are unfamiliar with any aspect of the letting process. An agent will offer the appropriate explanations and assistance to all regardless o age, race, religious belief, gender, sexuality, ethnicity or disability.

Access. The agent must keep accurate records of keys held and inform current tenants of any access required, except in cases of genuine emergency.

What else can tenants expect from the TPO Scheme member agent?

Offers. When an offer has been accepted but before the tenancy agreement is in force the agent must inform the applicant whether or not marketing is to continue.

Deposits. Any deposit that the tenant may be required to pay at the beginning of a tenancy which is held by the agent must be held in a client’s account. The law requires that any deposit taken on an Assured Shorthold Tenancy is transferred within 14 days either to an approved Tenancy Deposit Scheme, or is protected by an insurance based scheme, for which the agent pays a fee to insure against their failure to repay any money due to the tenant.

Tenancy Agreement. Tenants should expect to be supplied with a draft Tenancy Agreement to read before signing, recording the terms of the letting including the rent, deposit or ancillary fees and charges, duration and repair obligations.

Inventory. The agent should ensure that the tenant receives an inventory of furniture, fittings and equipment at the beginning of the tenancy to record the condition of the property and/or the contents.

What else can landlords expect from the TPO Scheme member agent?

Recommended Rents. The rental figure given by the agent must represent current market conditions. The agent must be able to support any figure given and, wherever possible, it must be based upon comparisons with similar properties in a similar location.

Terms of Business. The agent must give you written Terms of Business that confirm your requirements and clearly state and explain all fees and charges.

Marketing your Property. The agent must comply with various requirements about how ‘To Let’ boards are displayed, how viewings are conducted, and whether marketing should continue after an offer is received.

Viewings. The agent must follow the landlord’s instructions on how viewings should be conducted. He will record and pass on to the landlord any feedback from viewings.

References. The agent will take due care in obtaining the references of potential tenants.


Boateng Homes


To read more about why you should chose Boateng Homes, a member of The Property Ombudman Scheme, visit

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